The customer also urged Zomato to consider giving the agent proper training instead of terminating her. He also shared screenshots of his purported chat with the customer care agent in question. not the way you talk to a customer," a user who goes by the handle tweeted. Tagged me a liar as he didn't know Tamil. Also takes lesson that being an Indian I should know Hindi. "Customer care says amount can't be refunded as I didn't know Hindi. This also led to hashtags "Reject_Zomato" and "ZomatoSpeakTamil" trending on top on the social media platform. Soon, a massive backlash followed on Twitter with many slamming the food delivery app for “imposing Hindi” on its customers. Zomato landed in a controversy on Tuesday after a customer from Tamil Nadu alleged he was denied a refund for a missing item in his order as he didn't know the "national language" Hindi.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |